Afrirug Return Policy

Thank you for shopping with Afrirug ! We want to ensure that you are completely satisfied with your purchase. If you have any concerns or issues, please don’t hesitate to contact us.

Cancellation Policy:

• You can cancel your order, but only before the item is shipped. Once the item is shipped, cancellation requests will not be accepted.

Return Policy:

• We accept returns within 30 days of the original purchase date.
• The item must be unused and returned in its original condition with all tags and packaging intact.
• The buyer is responsible for the cost of return shipping.

Return Process:

1. Contact Us: Before returning the item, please contact our customer service team at contact@afrirug.com to initiate the return process.
2. Packaging: Pack the item securely in its original packaging, and include any documentation that came with it.

Return Shipping:

• The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund:

• A refund will be processed once we receive and inspect the returned item.
• Refunds will be issued to the original payment method used for the purchase.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Exchanges:

• We do accept exchanges. To exchange an item, the buyer needs to return the original item at their expense.
• Once we receive the original item, we will process the exchange and ship the new item.

Contact Information:

• If you have any questions or concerns about our return policy, please contact us at contact@afrirug.com.

Thank you for shopping with Afrirug!